A few weeks ago, one of our flight service specialists at the FTW Hub received a call from the instructor of a flight school. The instructor had called for a briefing to show his students how it was done and what they could expect. Once the specialist realized that it was a demonstration for a classroom, he was able to give a full lesson with a question and answer session with no prior preparation. He spent 40 minutes on that call, giving the students an in-depth understanding of what kinds of briefings we provide, how to ask for each type, when each of those are appropriate, and answering every question put to him about weather and the sources we use to provide the best briefing.
This is not the first call like that we've taken. We do this fairly frequently, if phone traffic allows. The flight service specialists in the Fort Worth Hub Collective Bargaining Unit have a minimum of 20 years of experience. Our most experienced specialists have nearly 50 years. This experience is why we're able to give an off-the-cuff class without a lesson plan and answer question after question without any problem.
An act like this requires people with excellent training, years of experience, and a genuine love for the job they do. It takes a sense of responsibility to lead them to spend the time teaching the next generation of pilots.
This is not something you can get from AI.
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